Can a deposit limit be increased after it has been set?

Yes, your limit can be increased — but it will only take effect after a 72-hour cooling period following your request. On the other hand, reducing your limit takes effect immediately. This safeguard protects you from overspending in an emotional moment.

Will I get my balance back if I self-exclude?

Your account balance is kept safe during self-exclusion. Once your self-exclusion period ends, you can withdraw your funds. Contact our support team for more details.

What is the difference between cooling-off and self-exclusion?

Cooling-off is a short-term break lasting 1 to 30 days, after which your account is automatically reactivated. Self-exclusion is long-term — from 6 months up to 5 years — and cannot be cancelled before the period ends.

What should I do if someone I know has a problem?

Start by talking to them with empathy — listen without pressure or judgment. If you contact fb78 Support, we can arrange third-party intervention and point you toward professional assistance.

Can someone under 18 use fb78?

No, fb78 is strictly for individuals aged 18 and above. Age verification is mandatory at registration, and identity is confirmed through the KYC process. If a minor is identified, their account will be permanently closed.

How does Reality Check work?

In your settings, you can set a fixed session duration — such as every 30 minutes or 1 hour. Once the time is up, a reminder will appear on screen showing how long you have played, how much you have spent, and asking whether you want to continue.

fb78 | Responsible Gaming — Play Safe and Stay in Control

Fb78 Responsible Gaming — Detailed Guidelines

Our Commitment

Fb78 believes gaming should be an enjoyable form of entertainment, not a burden. Our responsible gaming policy is built to protect every player's mental, financial, and social well-being.

What Responsible Gaming Is and Why It Matters

Responsible gaming means enjoying gaming within your means and knowing your limits. At fb78, responsible gaming is not just a policy — it is the foundation of our platform. When online gaming crosses the line from entertainment into habit, it can start to affect other areas of your life. That is why staying aware and taking action early is so important.

The responsible gaming tools on the fb78 platform are designed to put you in full control of your gaming experience — from setting deposit limits to self-exclusion, everything is right at your fingertips.

The Golden Rules of Healthy Gaming

There are core principles of responsible gaming that every fb78 player should follow. These guidelines will keep your gaming experience enjoyable and help you avoid unwanted situations:

Play for fun, not as a source of income. Never think of gaming as a source of income. It is entertainment — like going to the cinema or eating out.
Set your budget before you start. Decide how much (in BDT) you're willing to spend per session before you start, and stick to that amount.
Don't chase your losses. Chasing losses by playing more is the most dangerous habit you can develop.
Do not play while intoxicated or under emotional stress. Responsible decisions are only possible when you're in the right state of mind.
Take regular breaks. Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
Spend quality time with family and friends. Do not let gaming take the place of your relationships.

How to recognize if there is a problem

It is not always easy to recognize when entertainment becomes a problem. Watch out for the warning signs below. If even one of them applies to you, it may be time to seek help:

Chasing losses by playing again and again

Feeling unable to stop gaming

Constantly thinking about gaming

Taking time away from family or work

Hiding or lying about gaming expenses

Using gaming to cope with stress

Gaming with borrowed or loaned money

Feeling restless or irritable when not gaming

Assess Yourself Honestly

If you recognize even one of these signs in yourself, it is wise to seek help now. Do not wait — contact fb78 Support to get assistance for yourself or a loved one.

How to use fb78's limit-setting tools

You can set limits at any time from your account settings on the fb78 platform. These tools are easy to use and take effect immediately:

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once you reach the limit, no further deposits will be accepted.

Loss Limit

Set a maximum loss limit for any given period. Once you hit that limit, your gaming session will stop automatically.

Session Time Limit

Set a limit on how long you want to play in one session. Once the time is up, the system will log you out automatically.

Cooling-Off Period

Temporarily suspend your account for anywhere between 1 and 30 days. During this time, you will not be able to log in or make any deposits.

Self-Exclusion

For a long-term break, self-exclude for 6 months to 5 years. All promotions and communications will be paused for the entire duration.

Good to Know

Lowering your limit takes effect immediately. However, requests to raise a limit will only take effect after a 72-hour cooling period — this helps prevent impulsive overspending in the heat of the moment.

Tips for Family Members

Sometimes it is easier to spot a problem in someone close to you than in yourself. If you feel a family member is gaming irresponsibly, you can take the following steps:

Instead of criticizing directly, calmly share your concerns.
Try to understand how they feel — show empathy, not anger.
Encourage them to seek professional help and reassure them that you'll be there for them.
Review financial decisions together.
If needed, contact fb78 Support to request third-party intervention.

Our Commitment to Protecting Minors

Fb78 is exclusively a platform for users aged 18 and over. We take strict measures to protect minors:

Age verification is mandatory at the time of registration.
Identity verification is carried out as part of the KYC process.
Suspicious accounts are investigated immediately.
If a minor is identified, their account will be permanently closed.

If children or teenagers are present in your home, we recommend using parental control software on your device. Never share your login password with anyone.

Where to Find Professional Help

Gaming addiction is a mental health issue, not something to be ashamed of. With the right support, it is fully recoverable. If you feel you need help, contact the fb78 Support team today and we can connect you with the right resources.

Keep in Mind

Asking for help takes courage, not weakness. The fb78 support team will assist you with complete confidentiality. You are not alone.

These responsible gaming guidelines were last updated in January 2026.

Fb78 Responsible Gaming — Build Safe & Healthy Gaming Habits

How fb78 ensures responsible gaming

Setting a Deposit Limit

Breaks & Cooling-Off

Self-Exclusion Options

Reality Check

Minor Protection